Refund policy

Return & Refund Policy
We want you to love your order. If you’re not completely satisfied, you can request a return within 30 days of receiving your item.

Eligibility: Items must be unused, in their original condition and packaging, with proof of purchase.

How to start a return: Email us at byjojoshop@gmail.com with your order number and the reason for the return. We will reply within 24–48 hours with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items: Please inspect your order on arrival. If the item is damaged, defective, or not what you ordered, contact us within 7 days with a photo and we will send a replacement or a full refund at no cost to you.

Exceptions: Sale items and gift cards are non-refundable.

Refunds: Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable, and return shipping is paid by the customer unless the item was damaged, defective, or incorrect.

Questions? Contact us anytime at byjojoshop@gmail.com